Your kindle software is updating
Read on below to see how it’s done: The first thing you need to do is get the update software from Amazon’s website and download it on to your computer.
There is a different download for each Kindle e-reader, so make sure you know which model you’re updating.
Ok, now that we know exactly what device we’re using, let’s go and download the update file. Use the USB cable that came with Kindle (or any other Micro USB cable) to connect the Kindle with your PC or Mac.
Kindle (1st Generation) Kindle (2nd Generation) Kindle DX (2nd Generation) Kindle Keyboard (3rd Generation) Kindle Touch (4th Generation) Kindle (5th Generation) Kindle Paperwhite (5th Generation) Once the download is complete, connect your Kindle device to your PC using a USB cable (which should have been provided with your Kindle when you first bought it).
Next, you need to access your Kindle from your PC – an alert may pop up asking you how you wish to proceed, in which case you should select Open folder to view files.
Kindle will now show up as a drive in your file explorer.
Open the Kindle drive and drop the file in the root directory. Just paste or drag in the file right after opening the Kindle drive.